Art. 1 – DEFINITION OF THE PARTIES

These general terms and conditions apply to the rental of guest rooms offered by BASTIDE BEAUDINARD & TOURS, a simplified joint-stock company with a capital of €5,000, whose registered office is located at 1500 route de Beaudinard, Aubagne, registered with the Marseille Trade and Companies Register under number 908 822 836, NAF code 5520Z (tourist accommodation and other short-term accommodation).
Intra-community VAT number FR86908822836, registration in the Trade and Companies Register under number 908 822 836, and the tenant, hereinafter referred to as "the customer," the adult responsible for the rental.

Art. 2 – GENERAL PROVISIONS
These general terms and conditions of sale apply to all reservations made online, via the Website or Mobile Services, and those of its partners. No modification to the terms of the contract (erasure, addition, etc.) will be accepted without the written consent of both parties.

Art. 3 – CONFIDENTIALITY
The owners undertake not to disclose to any third party any information, of any nature whatsoever, that the tenant may provide during the execution of this contract.
However, these provisions do not apply to requests for information made by government agencies and/or courts.

Art. 4 – LENGTH OF STAY
Under no circumstances may the client signing the contract entered into for a fixed period claim any right to remain on the premises beyond the departure date initially specified at the time of booking.
The minimum length of stay is two consecutive nights for a reservation. A supplement will be charged for one night only.

Art. 5 – NUMBER AND IDENTITY OF OCCUPANTS
The number of people occupying guest rooms must not exceed the number stipulated in the contract, otherwise the rental will be terminated.
The rental may not under any circumstances be used by third parties, without the prior written consent of the owner.
The tenant is prohibited from subletting under any circumstances, even free of charge, otherwise the contract will be terminated.

Art. 6 – RATES
Prices are indicated in Euros.
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
The price indicated in the reservation will be added, upon invoicing, to the additional services provided by the establishment during the stay and, where applicable, tourist tax.
In the event of a rate change, the applicable rate is the one in effect on the day of the reservation and indicated in the contract sent to the guest. The prices indicated refer to the rental periods and services specified in the rates section. Any rental request for a period not listed in the price list or including services different from those offered will be subject to a specific commercial offer.

Art. 7 – RESERVATIONS
Reservations can be made on the website www.bastidebeaudinard.fr, by telephone, by email, or by mail.
The reservation will only be confirmed if guaranteed by the customer by paying a 30% deposit payable via our website, and after receipt of a reservation confirmation.
Payment for all services will be made directly to the establishment (except for reservations prepaid at the time of booking).
The establishment reserves the right to refuse any reservation in the event that the deposit is not paid and/or the reservation is incomplete.
Reservations, regardless of their origin, will be payable in euros only.
The establishment accepts checks, bank transfers, and cash payments. The guest is solely responsible for their choice of services and their suitability for their needs, and the establishment cannot be held liable in this regard.
The balance of the rental must be paid no later than the day of departure.

Art. 8 – PAYMENT
Three methods of payment of the deposit are possible:
- either via our website www.bastidebeaudinard.fr via secure payment
- or by check payable to the establishment and sent directly to the establishment
- or by bank transfer
In this case, the reservation only becomes firm and definitive upon receipt of the deposit by the establishment within the specified timeframe.

Please note that a credit card imprint of €150 will appear on your account; this amount will be automatically returned to you after your departure. This amount serves as a security deposit during your stay.

Art. 9 – USE OF THE PREMISES:
The guest rooms are non-smoking.
We provide our guests with a common area with a table, chairs, microwave, coffee machine, kettle, and sink for a meal if you wish and to share a friendly moment.

Art. 10 – ARRIVAL AND DEPARTURE TIMES
Arrivals are from 4:00 p.m. on the day of arrival and departures are before 11:00 a.m. on the day of departure.

Art. 11 – CLEANING
Cleaning will be done before entering the premises; if you wish, we can do this daily upon request. Guests are responsible for keeping their personal belongings tidy.

Art. 12 – USE OF COMMON AREAS
The owner provides various amenities in the guest rooms: swimming pool, gardens, parking, tennis courts, pétanque courts, etc., which can be used by all tenants.
The use of these facilities must be conducted in a friendly manner with other tenants, respecting everyone's peace and quiet.
This will particularly involve ensuring that guests' rest is respected so that everyone can enjoy a pleasant stay (noise during late arrivals, evening meals, activities in the park or pool, etc.).
In the event of disturbances or non-compliance with these clauses, the owner reserves the right to prohibit disruptive persons from accessing the common areas or to terminate the stay (see termination clauses).
In all cases, the use of the common areas is the responsibility of the occupants, particularly for the swimming pool, where tenants undertake to ensure the safety of children and their loved ones themselves.

Art. 13 – PETS
Our establishment does not accept pets. Please take precautions in advance to have your pet looked after before your arrival.

Art. 14 – THE POOL
The filtered saltwater pool measures 6 meters wide by 13 meters long and is equipped with a rigid curtain that can be rolled up and unrolled. Adjacent to this pool is a small infinity jacuzzi.
The pool is accessible except when the rigid curtain is unrolled and in cases of force majeure.
Only the owners are authorized to operate the rolling and unrolling of the said curtain.
The owners remind their guests that the pool is not supervised. Its use is reserved solely for guests staying in the guest rooms and the owners.
Children are under the supervision and responsibility of their parents.
Pool users agree to respect the rules of use:
Do not swim after using or applying sunscreen or oil and to do their utmost to respect the water quality.
Use a swimsuit reserved solely for swimming.
To use their own pool towels, provided in each accommodation, and to use them only for swimming in the property's pool.
To respect the peace and quiet of each user, avoiding noisy games and excessive shouting.
To maintain the cleanliness of the terraces and pool areas to avoid any risk of injury (cuts and grazes).
All pool users are advised to have Civil Liability and Defense and Recourse insurance.
The owners decline all liability in the event of an accident.
In the event of repeated breaches, the owners may withdraw the authorization they previously granted without compensation of any kind.

Art. 15 – CANCELLATION CONDITIONS
All reservation cancellations must be requested by email or telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.
Cancellation initiated by the tenant:
In the event of cancellation of a stay, the following conditions apply (except in cases of force majeure):
– For any cancellation more than 30 days in advance, the deposit paid will be returned within 15 days.
– For any request made less than 30 days before the scheduled arrival date, you will be charged the deposit amount.
– For any request made less than 10 days before the scheduled arrival date, you will be charged the full amount of the stay.
– In the event of a no-show on the scheduled arrival date, your credit card will be charged for the first night's stay.
– Any stay that has begun is due in full. Cancellation at the owner's initiative:
Before moving in:
In the event of termination of this contract by the owner before moving in, for any reason except in cases of force majeure, the owner will refund the deposit received to the tenant.
After moving in:
When the owner terminates the contract during the rental period, it must be duly justified (proven deterioration of the rented premises, complaints from neighbors, the presence of unaccepted pets, the presence of tenants not specified in the contract, etc.).
Regardless of the cause of termination, the entire rent amount remains the property of the owner.

Art. 16 – FORCE MAJEURE
Force majeure is defined as any event external to the parties that is unforeseeable, insurmountable, and external to the parties and prevents either the client or the establishment from fulfilling all or part of the obligations set out in the contract.
Force majeure or unforeseeable circumstances are those generally recognized by the jurisprudence of French courts and tribunals.
Neither party shall be held liable to the other party for failure to perform its obligations resulting from a force majeure event.
It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the costs incurred therefrom.
****In the case of COVID-19, the establishment accepts last-minute changes and cancellations of stays free of charge if a new lockdown or movement restriction is decided by the government. A medical certificate justifying non-travel due to COVID-19 infection may be requested. In the event of a cancellation request related to COVID-19, a credit note may also be offered.

Art. 17 – INTERRUPTION OF THE STAY
In the event of early interruption of the stay by the tenant, and if the owner's liability is not called into question, no refund will be made.
If the tenant can provide evidence of serious reasons constituting force majeure (an unforeseeable, irresistible event beyond the tenant's control) making it impossible to complete the rental, the contract is automatically terminated. The rent already paid by the tenant will be refunded, pro rata to the remaining period of occupancy.

Art. 18 – RESPONSIBILITY OF OWNERS AND TENANTS
The owners undertake to do everything possible within the means at their disposal to facilitate the smooth running of their guests' stay.
In particular, the preparation of the arrival and departure of guests is essential.
The owners undertake to insure the accommodation against rental risks on behalf of the tenant, who is required to report to them, within 24 hours, any damage occurring in the accommodation or its accessories.
The owners disclaim all liability in the event of theft.
Each tenant is responsible for the security of their belongings during their stay by ensuring that they use the available space reserved for this purpose.
The guest must ensure the safekeeping of their belongings and equipment. The guest must inform the establishment of any damage caused by them. The guest is responsible for all damage caused by the guest's intermediary and undertakes, in the event of damage to the premises provided (room, common areas such as the swimming pool, jacuzzi, garden, lounge, restrooms), to bear the costs of restoration.
Also, any behavior contrary to good morals, public order, or considered to endanger the lives of others will result in the establishment asking the guest to leave the establishment without any compensation and/or without any refund if payment has already been made. If no payment has yet been made, the guest must pay the price of the nights spent before leaving the establishment.
The guest agrees not to invite any person whose behavior is likely to be detrimental to the establishment, and the latter reserves the right to intervene if necessary.
La Bastide Beaudinard offers free Wi-Fi access allowing guests to connect to the internet. The client undertakes that the IT resources made available to him by the establishment will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required. If the client does not comply with the aforementioned obligations, he risks being accused of an offense of counterfeiting (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years of imprisonment. The customer is also required to comply with the security policy of the establishment's internet service provider, including the rules governing the use of security measures implemented to prevent the illicit use of IT resources, and to refrain from any action that could undermine the effectiveness of these measures.
The photographs presented on the establishment's Website and Mobile Services or those of its partners are for informational purposes only. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the establishment presented provide as accurate a picture as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations. The establishment cannot be held liable for non-fulfillment or improper fulfillment of the reservation in the event of force majeure, unforeseeable and insurmountable acts or omissions caused by a third party, or unforeseeable and insurmountable events caused by the customer, including internet unavailability, inability to access the website, external intrusion, computer viruses, or in the event of prepayment unauthorized by the cardholder's bank.

Art. 19 – DISPUTES OR COMPLAINTS
Any complaint must be submitted by registered letter with acknowledgment of receipt within a maximum of 8 days following the contractual end of the stay.
Disputes are the exclusive jurisdiction of the Commercial Courts of Marseille. If you are not satisfied with your complaint within one month, you can contact the MEDICYS mediation service simply and free of charge by submitting your complaint electronically at www.medicys-consommation.fr or by regular mail (include your email address, phone number, and written complaint) to MEDICYS - 73 Boulevard de Clichy - 75009 Paris.

Art. 20 – APPLICABLE LAW
These terms and conditions of sale are subject to French and European law.